Cancellation and Return Policy

Cancellation and Return Policy for Rock Water Campground

At Rock Water Campground, we strive to provide our guests with a seamless and enjoyable experience. To ensure transparency and clarity, we have outlined our cancellation and return policies below. Please review this policy carefully before making a reservation.

Cancellation Policy

1. Standard Cancellation Window
   • Reservations may be canceled within 30 minutes of booking for a full refund.
   • After 30 minutes, cancellations will not be eligible for a refund. We recommend carefully reviewing your booking details before confirming your reservation.
2. Non-Refundable Reservations
   • Once the 30-minute cancellation window has passed, all reservations are final, and no refunds will be issued.
   • This policy applies to all types of bookings, including cabins and campsites.
3. Special Circumstances
   • In case of unexpected emergencies, guests may contact our support team at (740) 289-4649 or email us at support@rockwatercampground.com. While refunds are not guaranteed, we will work with you to explore rescheduling options.

Return Policy for Merchandise

If you purchase any merchandise (campground souvenirs, firewood, etc.) from Rock Water Campground, the following policies apply:

1. Merchandise Returns
   • Returns must be initiated within 7 days of purchase with the original receipt.
   • Items must be in their original condition and packaging to qualify for a return.
2. Non-Returnable Items
   • Perishable items (e.g., food, drinks) and used products are not eligible for return or exchange.
3. Refund Method
   • Refunds for returned items will be issued to the original payment method within 5-7 business days of receiving the returned product.

Changes to Bookings

1. Rescheduling
   • Guests may request to reschedule their reservation up to 48 hours before the check-in date, subject to availability.
   • Rescheduling requests can be made by contacting our support team.
2. Transfer of Reservation
   • Reservations may be transferred to another individual if requested at least 48 hours prior to check-in.

Why We Have This Policy

Our cancellation and return policies are designed to help us manage resources efficiently while maintaining fairness for all guests. With limited availability, cancellations or changes made after the cancellation window can impact our ability to accommodate other guests.

Contact Us

If you have any questions about our Cancellation and Return Policy, please don’t hesitate to contact us:
📞 Phone: (740) 289-4649
📧 Email: support@rockwatercampground.com

Thank you for choosing Rock Water Campground! We look forward to hosting your stay.

This policy ensures compliance with Stripe’s website activation requirements while providing a clear and fair process for our guests.